American Airlines May Bring Back Seatback Screens—Why Now?
American Airlines is reportedly considering bringing seatback screens back to more aircraft after years of leaning into bring-your-own-device entertainment. The...
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Airline CEOs urge Congress: Fund TSA and end shutdown now
Airline CEOs are pressing Congress to fund the TSA and prevent shutdown-driven disruptions that can cascade into longer lines, delays, and revenue losses. The i...
Waymo’s Phoenix Run: The First Long-Term AV CX Test
Waymo’s years-long presence in Phoenix is becoming the first credible, long-term case study for autonomous customer experience—what riders trust, tolerate, and ...